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Tool HubSpot Conversations work as a collaborative inbox where team members can view and resolve the requests of your customers. Through Conversations, you can manage several service channels at the same time, including email, social networks, chatbots and live chats. This way, you will constantly be in touch with your customers, and they will have the opportunity to reach out to you using the channel that they prefer. Help Desk and Tickets If you want to meet and exceed your customers' expectations, it is in your company's interest to build a Help Desk and ticketing system. This tool is available in the Service Hub and helps organize your customer service pipeline; all support agents will have access to a common dashboard and know which tickets are pending, resolved, or need follow up. You'll no longer wonder if your customers are being taken care of, and in turn, they will feel increased confidence in your brand.

Knowledge Base Like a library, a knowledge base is a collection of information photo editing servies about your business, products, services, and processes. It serves to allow customers to solve problems on their own, cutting down on your team's workload. Moreover, a knowledge base will help you understand the most common doubts of your customers and turn them into content such as blog posts or guides. This Service Hub tool contributes to the SEO of your website and optimizes customer service by solving recurring problems without the customer needing to contact the company. Customer satisfaction surveys You can use the satisfaction survey score.



To understand the level of customer satisfaction regarding your products services and company. In addition, you can create quantitative and qualitative surveys and automate their send outs so that it is possible to constantly monitor the customer experience. By doing this, you will enhance communication with your customers, better understand your strengths and weaknesses in order to improve them, and therefore increase client satisfaction. Personalized, human, and problem-solving service Customer behavior and the way it relates to companies has changed a lot in recent years.